All consultations are by appointment. Every effort will be made to accommodate your preferred time and doctor. 

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If you have a number of things, or a complex matter to discuss, please ask for a long appointment. 

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A separate appointment is required for each person that requires a consultation with the Doctor (even if you are seeing the same doctor).

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If you require forms to be completed by your Doctor, please make an appointment. 

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if you require a referral or a script, please book a consultation or request through HotDocs. Requests for this to be completed outside of a consultation will not be completed without a consult.

 

Urgent Appointments

We make every effort to facilitate appointments for urgent care. Our team will ask you about your need and assist to identify a suitable appointment. 

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Walk in Appointments

All consultations are by appointment. We do not accept walk-in appointments. We advise you to call the clinic before attending in person. 

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Patients that present at the practice without an appointment will be triaged by our nursing team. We may provide you with a future appointment, advise you to go to the hospital or call an ambulance to assist you. 

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Cancellation Policy

In the event that you are needing to cancel an appointment, please call minimum of 2 hours ahead of your original appointment time. If you are unable to reach the front desk these are your following options. 

 

- Leave a Voicemail with Name, Date of Birth and Reason for call. 

- Cancelling your appointment through the HotDoc website.

- Call reception or cancel or reschedule appointment.  

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If there is no attempt to cancel appointment, unfortunately there will be a DNA (Did Not Attend) Fee attached.  ​​