Mixed Billing - Bulk Billing/Private Fees

Our practice is a Mixed Billing practice.

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We have different billing schedules with our doctors with a number of our doctors privately billing all appointments. 

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If you would like a bulk billing appointment, please discuss this with reception when you book your appointment.

 

Those doctors who bulk bill only bulk bill for:

• Patients under 16 years of age

• Patients with a valid pension and concession card

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Payment is required at the time of consultation. We accept EFTPOS, credit card and cash. For most patients we can process a Medicare rebate on the day, with your rebate deposited into your nominated bank account.

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Please ask our reception team if you have questions about the billing for your appointment before you attend.

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New Patients / Returning Patients (Patients not seen in the practice in 5 years)

All new patients to the clinic are charged a New Appointment Fee of $140.00 for your first appointment.

This is a private fee and will not be bulk billed. A Medicare rebate will be processed after your appointment, if applicable.

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New patients will be required to provide a credit card to reserve payment of this fee. This must be completed within 2 hours of booking the appointment. If not provided, the appointment will be automatically cancelled. This is facilitated through HotDocs.

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HotDocs will send you two messages. Firstly, you will be asked to enter your patient information. Secondly, you will then receive a message to enter cards details. 

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If you do not attend or cancel your appointment our Did Not Attend fee will apply.

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Did Not Attend (Missed appointments) / Cancelled Appointments

Please advise the practice as soon as possible if you are unable to attend.

Any cancellation within 2 hours of your appointment, or non-attendance at an appointment will attract a fee (please note: there is no Medicare rebate for this). This fee must be paid before attending any further appointments.

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Saturday Afternoon and Public Holidays

• An additional out of hours fee applies to all appointments during these times.

• No appointments are bulk billed

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Specialist Appointments

Special services such as Coal Board Medicals and Fitness for Duty Assessments are billed at a fixed fee.

Visiting Allied Health Professional services and specialists may have individual billing policies. Please ask reception when booking an appointment for more information.